What's new in Skio?

We’ve updated the sidebar! This update introduces a fresh look and an enhanced layout designed to improve your experience. You’ll also notice the new feature allowing you to collapse the sidebar, which will create more space for some exciting new features that we will be unveiling soon.

Additionally, we've made some adjustments to improve navigation:

• Analytics and Subscription Management are now their own separate links, making them easier to access.

• Exports can now be found in the Tools dropdown menu.

Stay tuned for more updates!

We are excited to announce a new feature within the Customer Portal Settings that allows merchants to offer customizable skip options to their customers. This enhancement provides flexibility in managing subscription schedules, enabling merchants to better cater to their customers' needs.

Feature Highlights:

• Relative Skip Options: Merchants can now set skip intervals based on the subscription's billing interval. These are configured as multipliers, such as 0.5x, 1x, or 2x, allowing customers to skip a portion or multiple intervals of their subscription.

• Absolute Skip Options: Alternatively, merchants can define skip periods in absolute terms, such as a specific number of days, weeks, or months, independent of the subscription interval.

• User-Friendly Interface: The skip options are easy to configure, with a maximum of three custom skip options allowed. This flexibility ensures that merchants can tailor the skip choices to fit their specific subscription models and customer preferences.

We are thrilled to introduce the latest updates to SkioSMS! Here’s what you can look forward to:

• Unified SkioSMS Branding: The name SkioSMS now covers all SMS messaging services, including both one-way notifications and two-way messaging, streamlining our communication offerings under one page.

• ✨ New Features and Enhancements:

  • SMS Analytics: Dive deep into your SMS performance with comprehensive analytics, providing valuable insights to optimize your messaging strategy. The dashboard now includes detailed action usage distribution, daily action counts, and notification history.

  • Notification History & Customer Response Lookup: Effortlessly track all sent notifications and customer responses, allowing you to monitor and analyze interactions.

  • Simulator: Test the SMS flow without sending real texts. This simulator helps you understand the customer experience and ensure everything works as expected. The simulator interface allows you to enter customer phone numbers and messages to simulate real interactions.

• 💬 Improved SMS Subscription Management:

  • Add One-Time Product: Customers can now easily add one-time products to their subscription through SMS, enhancing the flexibility and convenience of their purchasing experience.

  • Add Subscription Product: Customers can now also add subscription products to their subscription through SMS.

  • Disable Specific Actions: Customize the actions that can be performed through SMS Subscription Management, giving you greater control over customer interactions.

• {/} New Templating System: Our advanced templating system now allows merchants to customize messages to their liking. Access new variables and additional information to create personalized SMS flows. This includes numerous copy options for different scenarios, such as handoffs to customer support systems like Gorgias. The interface allows for easy editing and previewing of notification templates.

• 🪄 Magic Links: Enhance customer convenience with Magic Links that automatically log customers into the portal from SkioSMS. This feature simplifies the process for customers to manage their subscriptions and account details. The cancel actions now redirect customers to the portal via Magic Link, ensuring proper data capture and providing a clear and structured cancellation process.

We are excited to announce a new feature that allows you to control how far in advance customers can edit their next billing date! By default, customers can choose any future date. With this new setting, you can specify the number of days into the future that customers are permitted to make changes to their subscription.

We are excited to announce a new capability in the Skio admin. You can now reorder selling plans directly within the Skio admin interface. Changes made will automatically update the order in Shopify as well.

• Easy Reordering: Drag and drop to reorder selling plans to fit your preferred sequence.

• Seamless Sync: Any changes made to the selling plan order in Skio will be instantly reflected in Shopify, ensuring consistency across platforms.

This feature simplifies the management of your selling plans, giving you more control and flexibility.

We are excited to announce an enhancement to our upsell system in Skio. You can now mark individual product variants as upsell eligible, giving you greater control over the products you offer in the upsell carousel. This feature allows you to:

• Customize Upsell Offers: Select specific variants of a product to be eligible for upsell, tailoring your upsell strategies to better meet customer preferences and increase conversion rates.

• Improve Customer Experience: Hide variants that are not suitable for upsell, ensuring that customers see the most relevant and appealing options in the upsell carousel.

• Streamline Management: Easily manage upsell eligibility at the variant level directly from your product settings.

To use this feature, simply navigate to the product details page and mark the desired variants as upsell eligible.

We are pleased to introduce a new feature to our Bulk Operation history tab. You can now quickly and easily reference all actions and conditions of your previous bulk operations.

• Detailed History: Access a comprehensive log of all your past bulk operations, making it easier to track and review your actions.

• Clone Operations: Need to run a bulk action again? Simply clone the existing bulk operation, make any necessary adjustments, and execute it with ease.

This enhancement simplifies the management of bulk actions, saving you time and ensuring accuracy.

We are pleased to introduce a new feature in Skio: Multi-Language Support for your customer portal. This enhancement allows you to customize your portal with translations, making it easier to serve a global audience.

Key Features:

Seamless Experience:

• Language settings now automatically adapt based on customers’ Shopify preferences and browser locale.

• All portal copy, including the cancel flow, build-a-box, and smart upsell, is covered by these translations.

Expand to New Markets:

• Over 30+ supported languages with prewritten translations are now available, enabling instant market expansion.

Customizable Copy:

• You can edit prewritten translations to align with your brand voice.

• Custom translations can be created for any locale or language.

This update aims to provide a more inclusive and localized experience for your customers. The new multi-language support is available now, and we encourage you to start using it to enhance your global reach.

We’ve added the ability for customers to delete a payment method from the customer portal if you are using the “Use in-portal payment management” feature. This is another incremental improvement to improving the payment management experience for subscriptions across the space!

We are excited to announce an enhancement to our Sendlane integration. Skio now automatically updates customer profile properties with detailed subscription information whenever events occur.

Examples of the new properties include:

• The number of active, cancelled, failed, paused, and prepaid subscriptions.

• Detailed information about each type of subscription.

• Subscription statuses (active, cancelled, failed, paused, prepaid).

• Next billing date and subscription IDs for various events.

• Product titles, SKUs, and variant titles included in active subscriptions.

• A Skio-specific ID to identify the subscriber and a token for quick actions.

These enhanced properties provide deeper insights into your customers, allowing for improved engagement and more effective marketing campaigns through Sendlane.

Now, you can send automatic alerts when products are back in stock and give subscribers the option to order them immediately in just two clicks!

Why you’ll love it:

• Recover MRR by giving customers the chance to purchase products as soon as they are back in stock.

• Keep customers happy by ensuring they don’t have to wait until their next order to get the products they love.

• Manage inventory efficiently by setting a max number of days the quick action link is valid so customers don’t end up putting in extra orders right before their next subscription delivery date.

We’ve improved subscription audit logs to include more information about bulk operations including the ID of the operation as well as each detail of what was changed in the subscription

Perfect your brand’s customer portal without stress by previewing changes before publishing. Whether you’re setting up your portal for the first time or want to edit design settings to align with branding changes, seasonal campaigns/new promotions - we’ve got you covered:

• Experiment with different fonts and color combinations to find what works best for your brand

• Swap out logos and no-code banner images without worrying about loading/sizing issues

• Double check custom code blocks and CSS changes look exactly the way you want

The newest tool from Skio lets subscribers add an alternative payment method to their account that can be automatically charged when a primary method fails or gets declined

It takes zero time for subscribers to update and the benefits are huge:

• Minimize revenue loss: It can take months for subscribers to realize they need to update their credit card which means multiple skipped orders - having a backup on file ensures you don’t miss out on revenue from these orders

• Prevent Passive Churn: Backup payment methods add an extra layer of protection between subscriptions and the tedious dunning process (and for any subscribers who slip by - we’ve got you covered with our Payment Recovery launch from earlier this year )

• Boost Customer Convenience: Avoiding annoying interruptions to ongoing subscriptions means a better experience for your subscribers (and fewer angry messages from customers missing their orders - your CS team will thank you )

• Improve Cash Flow Management: Having a backup funding source reduces the likelihood of delayed payments, making it easier to forecast revenue and plan for the future

We excited to announce are newest bundling solution - Price Based Build-A-Box:

• All the flexibility + ease of use of our other Build-a-Box offerings - with the ability to support price-based logic

• If your company has a crazy range in price when it comes to the products you’d like to offer together, fret no more

• Price-Based Build-A-Box lets you tailor your discounts to your customers’ purchases - making it easier than ever to increase your average order value while delivering value that your customers will love

Now, keeping track of all the changes made to your subscription program has never been easier. With Activity Logs, you’ll have a comprehensive audit trail of every tweak, adjustment, and update made by your team.

Here’s why you’ll love it:

• Account Changes Made Transparent: Quickly identify and understand any changes made to your account, helping you manage your subscriptions more effectively.

• Accountability & Responsibility: Track who’s responsible for specific changes, fostering accountability within your team.