Trigger Journey from PostScript lets customers change their subscriptions by replying to an SMS with a keyword.
No links, no portals, just text a word and it happens. We built native keyword-triggered automation that connects PostScript SMS with Skio Journeys, so when a customer texts "UPGRADE" or "SKIP" or any keyword you configure, the Journey executes automatically.
This is for growth and CX teams drowning in manual upgrade requests and link-based SMS flows that leak conversions at every click. You set up a Journey, add a keyword trigger (like "UPGRADE" for plan changes or "LIMITED" for product swaps), and when customers reply with that keyword, the action happens instantly. It turns SMS into your highest-converting channel because every click in a traditional flow kills conversion, and reply-based automation eliminates all the friction.
Higher conversion on upgrades and limited drops, zero manual CX work, and you can launch campaigns in 10 minutes instead of building custom integrations for weeks.
Integration
