We are thrilled to introduce the latest updates to SkioSMS! Here’s what you can look forward to:
Unified SkioSMS Branding: The name SkioSMS now covers all SMS messaging services, including both one-way notifications and two-way messaging, streamlining our communication offerings under one page.
✨ New Features and Enhancements:
SMS Analytics: Dive deep into your SMS performance with comprehensive analytics, providing valuable insights to optimize your messaging strategy. The dashboard now includes detailed action usage distribution, daily action counts, and notification history.
Notification History & Customer Response Lookup: Effortlessly track all sent notifications and customer responses, allowing you to monitor and analyze interactions.
Simulator: Test the SMS flow without sending real texts. This simulator helps you understand the customer experience and ensure everything works as expected. The simulator interface allows you to enter customer phone numbers and messages to simulate real interactions.
💬 Improved SMS Subscription Management:
Add One-Time Product: Customers can now easily add one-time products to their subscription through SMS, enhancing the flexibility and convenience of their purchasing experience.
Add Subscription Product: Customers can now also add subscription products to their subscription through SMS.
Disable Specific Actions: Customize the actions that can be performed through SMS Subscription Management, giving you greater control over customer interactions.
{/} New Templating System: Our advanced templating system now allows merchants to customize messages to their liking. Access new variables and additional information to create personalized SMS flows. This includes numerous copy options for different scenarios, such as handoffs to customer support systems like Gorgias. The interface allows for easy editing and previewing of notification templates.
🪄 Magic Links: Enhance customer convenience with Magic Links that automatically log customers into the portal from SkioSMS. This feature simplifies the process for customers to manage their subscriptions and account details. The cancel actions now redirect customers to the portal via Magic Link, ensuring proper data capture and providing a clear and structured cancellation process.