We are excited to introduce the Multi-Step Cancel Flow, a new feature designed to enhance customer retention by providing personalized alternatives to cancellation. This feature allows you to create a customized cancellation process that guides customers through various retention strategies making it an easy choice to stay!

Key Features

Customizable Cancellation Workflow

• Drag-and-Drop Interface: Easily design and manage your cancellation workflows with a new intuitive interface, allowing for complex flow creation without any coding requirement.

• Sequential Treatments: Present multiple retention offers sequentially, increasing the likelihood of retaining customers by addressing their specific concerns and preferences.

Enhanced Customer Interaction

• Personalized Retention Offers: Customize treatments based on the reasons and sub-reasons your customers provide for canceling, tailoring the experience to their needs.

• Dynamic Actions: Include actions like skipping orders, changing shipping frequency, swapping products, offering discounts, temporarily pausing subscriptions and more.

Advanced Configuration

• Customizable Reasons and Sub-Reasons: Define specific reasons for cancellation and associate them with tailored treatments to provide relevant options to your customers.

• Conditional Logic: Implement conditions that trigger different actions based on customer attributes or subscription details, ensuring a personalized approach.

• Enhanced "Other" Reason Support: The "Other" reason option now works like a standard customizable reason, supporting sub-reasons, conditions, and treatments along the flow. You can even use "Other" as a sub-reason!

Enhancements

• Improved User Interface: The cancellation flow setup is now more streamlined and easier to navigate.

• Increased Flexibility: More options for configuring how treatments are presented and connected, offering greater control over the customer journey.